Designed to strengthen your team’s ability to deliver community programs efficiently, navigate complex service systems, and advocate effectively for clients.

Duration: 2-Day Workshop (14 Hours) 

Format: In-person / Virtual

Caseworkers, program coordinators, community outreach staff, client services teams.

• Plan and facilitate engaging community support programs and workshops
• Coordinate seamless referrals and inter-agency collaboration
• Navigate income support, housing, and community resource systems
• Advocate for clients and remove barriers to service access

1. Overview of Social Service Systems & Eligibility
2. Designing & Facilitating High-Impact Programs
3. Case Management & Service Coordination Best Practices
4. Community Mapping & Referral Networking
5. Effective Client Advocacy & Systems Navigation
6. Measuring Program Outcomes & Reporting

Improved program delivery, stronger community partnerships, and faster client access to resources.