Conflict is deeply rooted in everyday business situation. Conflicts mostly come from human behavior, systems interactions and complex business situations. Resolving conflict in a positive manner is a skill that can be developed and practiced by all the employees of the organization. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. This course will teach participants on how to identify various causes of conflict and how to resolve them and also how to prevent reoccurrence of such conflicts.

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