The aim of this course is to provide participants with practical sessions and tools to manage their accounts receivable and improve their cash and working capital.

For many businesses, particularly small and medium enterprises, credit sales can be inevitable first, for survival and second, for growth. Yet, they do experience difficulties in collecting debts after they make sales, some at such a level that cripples the businesses. Result is cash flow squeeze, diminished working capital and high-level delinquency that results in low profitability or outright losses.

What are the Credit Management Tools and Techniques? Credit Management is a wide-ranging general term, which covers the entire processes, systems, methods and actions that you use in your business in order to manage the Credit you provide to your clients/customers.

Without effective and operational credit management tools and processes in place, the chances are your business will run out of cash, and ultimately fail.

This course delivers credit sales processes that avert calamities of bad debts without sacrificing growth and profitability.

Module 1

• Introduction to Debt recovery and Credit Management
• Analyzing Customers behavior
• Understanding the Dynamics of Credit Sales
• Establishing Creditworthiness
• Clarification of Risks of Exposure
• Designing and implementing Business Credit Control Requirements

Module 2

• Establishment of Credit and Collection Policy
• Credit Monitoring Process
• Debt recovery and statutory compliance
• Credit Collection Resources and Drives
• Outsourced Collection Services
• Using Alternative Dispute Resolution options

• Recognize the importance of credit management and debt collection
• Identify what processes should be in place to ensure the debt recovery and credit management
• Make sure that your debt collection activities result in payment of the outstanding amounts, without damaging your client/customer relations
• Prepare and maintain reports, statistics and other relevant data
• Plan an effective debt collection program
• Increase your debt collection rate
• Improve cash flows with effective credit control management
• Identify insolvency signs and take appropriate action
• Counter debtor delay tactics
• Understand the legal procedures in debt recovery

• Upgrade your mindset and stay relevant in the job market
• Work better with your peers and achieve desired results
• The organization can increase revenue with competent employees

• Training materials (Slides, Training manual)
• Mock exam
• Minimum of 90% exam score guaranteed for the certification exam
• Post training support for exam payment and booking

Course will be facilitated by experienced and certified Credit Management practitioners