Conflict is deeply rooted in everyday business situation. Conflicts mostly come from human behavior, systems interactions and complex business situations. Resolving conflict in a positive manner is a skill that can be developed and practiced by all the employees of the organization. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. This course will teach participants on how to identify various causes of conflict and how to resolve them and also how to prevent reoccurrence of such conflicts.

• Introduction to Conflict Resolution
• Understanding conflict in the workplace
• Active listening skills
• Communication problem skills
• Preventing conflicts in the work place
• Conflict resolution Techniques
• Introduction to Dispute Resolution
• How to manage dispute
• Alternative Dispute Resolution best practices
• Usable plan
• Assessment

• Stop feeling distracted, anxious, or frustrated about conflict with your coworkers, boss, or employees
• Stop avoiding conflict and allowing tension and resentment to fester, leading to long term consequences
• Use differences of opinion and conflicts constructively, leading to growth and creativity
• Use proven strategies and powerful communication skills to prevent and manage conflict
• Identify warning signs and prevent or minimize conflict before it starts
• Know your conflict management style and how to improve your reactions

• Upgrade your mindset and stay relevant in the job market
• Work better with your peers and achieve desired results
• Create a psychologically safe work environment that encourages open communication and trust
• Get to the root cause of conflicts and prevent resentment from lingering and conflicts from re-occurring
• Establish conflict resolution guidelines, procedures, and training for your organization

• Training materials (Slides, Training manual)
• Certificate of completion
• Post training support
• LinkedIn Profile review

Course will be facilitated by experienced and certified teachers