Build an inclusive, equitable intake process that ensures every client feels respected, heard, and fairly assessed. Covers anti-oppressive practice and cross-cultural communication.

Duration: 1-Day Workshop (7 Hours) | Format: In-person / Virtual

Intake staff, support workers, managers, anyone conducting client assessments.

• Conduct fair, equitable, and inclusive intake assessments
• Practice cross-cultural communication and active listening
• Identify and eliminate unconscious bias in client interactions
• Ensure compliance with human rights, privacy, and accessibility standards

1. Anti-Oppressive Practice & Inclusive Service Foundations
2. Understanding Bias, Power & Privilege in Intake
3. Culturally Responsive Communication & Interview Skills
4. Indigenous Cultural Competency & LGBTQ2S+ Inclusive Practices
5. AODA, Human Rights, and Privacy-Compliant Documentation
6. Inclusive Intake Simulation & Feedback

Fairer assessments, improved client trust, reduced complaints, and compliance with equity and inclusion standards.