Customer Relationship Management (CRM) is one of the most important components required for the sustenance and growth of an organization. CRM efforts are usually targeted at facilitating better customer interactions and greater understanding about customers; thus helps an organization build competitive advantages.

This training is tailored towards imparting global Customer Relationship Management best practices on participants. The course will guide participants through basic to advanced CRM processes, best practices and principles. The course displays simple and straight forward route for organizations and team members that have the responsibility of ensuring clients’ generation, retention and satisfaction.

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